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During November Lockdown our shop is open for Click & Collect - you can place your order online or ring us on 01920 466995
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Terms & Conditions

We reserve the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Placing an Order

You can place an order with us in the following ways:

Website
Phone 01920 466995 (UK Only)

Payment acceptance

All major credit/debit card (except American Express) and Paypal.

Collection From Shop

Want to get your item quick then you can come and pick up from our shop during opening times.  To use this facility call us on 01920 466995 where stock availability will be checked, payment taken and a date/time of pick up agreed, you will have to provide ID upon collection.

Shop Opening Times

Due to Covid 19 our shop opening has changed.

Upto 15th June we are open for collections only our times are Tuesday - Friday 10am until 3pm, Saturday 10am until 5pm.

Our current opening times are Tuesday – Saturday 10am until 6pm.  We will be shut Christmas Day and Boxing Day.  For up to date times etc please go to our Facebook page.

Unwanted Order – Changed Your Mind

Cancelling your order before dispatch – contact us on 01920 466995 or email us sales@hertsrcmodels.co.uk.

Cancelling after dispatch – contact us on 01920 466995 or email sales@hertsrcmodels.co.uk to obtain your cancellation reference. Cancellations can only be accepted within 7 days of placing your order.  We will advise the best method of returning your item(s) and the postage cost will be at your expense.

It is the customer's duty to take reasonable care of the item(s) while in their possession and to return it to us as soon as possible in the condition it was received.

Once the item(s) have been received back, we will issue a refund to the original payment method.  This refund will not include the return postage cost incurred.

Order Not Received

UK Customers – if you have not received your order within 7 working days of receiving your dispatch email please contact us on 01920 466995 or email sales@hertsrcmodels.co.uk and we will advise accordingly.

Overseas Customers – if you have not received your order within 15 working days of receiving your dispatch email please email sales@hertsrcmodels.co.uk and we will advise accordingly.

Faulty Goods

Even though all of our goods are brand new on occasions they may be faulty on arrival or produce a fault.  If your item is faulty please contact us on 01920 466995 or email sales@hertsrcmodels.co.ukwhere we can discuss further all options.

Customer Complaints

We welcome any feedback on our products and services and therefore if you do experience any difficulties or problems please do not hesitate to contact us via phone on 01920 466995 or email sales@hertsrcmodels.co.uk where we will endeavour to respond quickly and fairly.